Refund policy

Vonduizm Return & Refund Policy

At Vonduizm, we take pride in delivering high-quality, made-to-order products that reflect our commitment to uniqueness and individuality. As our products are made to order, please review our return and refund policy carefully before making a purchase.

Returns

Since all items are custom-made to order, we do not accept returns or exchanges unless the product has a manufacturing defect or a mistake on our part (e.g., wrong size, design, or damaged item).

Eligibility for Returns or Refunds

You may request a return or refund if:

• The product arrives damaged or defective.

• The item received does not match your order (e.g., incorrect size, color, or design).

To be eligible, please ensure:

1. You contact us within 14 days of receiving your order.

2. The item is unused, unwashed, and in its original condition.

How to Request a Return or Refund

1. Contact Us: Email us at [your email] with the following information:

• Your order number

• A detailed description of the issue

• Clear photos of the item showing the defect, damage, or incorrect details

2. Approval Process: Once your request is reviewed, we will notify you if it has been approved. Approved returns or refunds will be processed within 7 business days.

Non-Returnable Items

We cannot accept returns or refunds for:

• Items where the issue is due to customer error (e.g., incorrect size ordered).

• Change of mind after purchase.

• Items that have been used, washed, or altered in any way.

• Sale or discounted items, which are considered final sale.

Refunds

If your refund request is approved:

• You will receive a refund to your original payment method.

• Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges since each item is made to order. If eligible, you can return the defective item for a refund and place a new order.

Shipping Costs

• Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged product).

• If a return is approved, we will provide instructions for shipping the item back. Customers are responsible for return shipping costs unless the issue is due to a mistake on our part.

Additional Notes

• Ensure your shipping address is accurate during checkout, as Vonduizm is not responsible for items lost due to incorrect address entry.

• We reserve the right to decline a return or refund request if it does not meet the above criteria.

If you have any questions or concerns about your order, feel free to reach out to us at vonduizm@gmail.com

Thank you for supporting Vonduizm – Stay Real, Stay Unique!